Terminal Self Test

Terminals have a diagnostic self-test mode for checking connected components.

The self-test can be executed using:

1. a special diagnostic QR code at the BATM, or

2. triggered remotely via the “Terminal Self Test” action.

Self Test results are recorded in the Event Log.

Remote

Navigate to the Terminal of interest and click on ACTIONS: Terminal Self Test

Open

Onsite

Set a Diagnostics Key on the Terminal Details page for the BATM being tested.

1. Create a “Diagnostic Key” of any arbitrary string of characters (maximum 255).

2. Use the same new “key” to generate the QR code, see: Create a QR Code - General Bytes Knowledge Base - Confluence.

3. Enter the key in the relevant Terminal’s Details to enable the onsite self-test function.

4. Save the Terminal settings.

The BATM will now download the key, and it should be effective within minutes.

Open

When onsite, trigger the test by attempting:

1. a transaction using a QR code created from the Key, or

2. entering an administration mode (pressing the “!” icon) and presenting the diagnostics QR.