Profile Settings

Support

Your Support PIN is required for accessing Support via telephone.

Support PIN

Navigate to your profile at https://partner.generalbytes.com/ to locate your Support PIN.

The PIN is required when contacting Support via telephone.
Our contact phones and hours: https://www.generalbytes.com/en/contact-us

Change password

Use this option to change your CAS password. This does not change any other password for GB.

New passwords must be 12+ characters long, and include all of:
- an uppercase, lowercase, and special characters, and a digit.
Password changes may also be implemented from the console,
- see: batm-manage: the CAS CLI Toolkit | reset user user

Change your password frequently to avoid vulnerability.

We recommend that you change your password monthly.

Two Factor Authentication (2FA)

Use 2FA to secure your CAS access.
2FA may be reset from the console, see: batm-manage: the CAS CLI Toolkit | reset user user
Do not rely solely on 2FA to protect your account - change your password frequently!

Terminal Administration QR Code

Each User may have a unique Admin QR Code. This QR code can be generated here. The code will be uploaded to every BATM using the Terminal Permission Template and connected to the same Organization.

The Terminal Permission Template must be configured before the QR code can be used.

See: https://generalbytes.atlassian.net/l/cp/ng1542eE
You must have permissions specifically granted in the Terminal Permission Template, and
the Terminal must have that specific Terminal Permission Template selected, and
the Terminal, the Terminal Permission Template, and your User must all belong to the same Organization for the QR code to be recognized by the BATM.
Allow 15 minutes for the QR code to upload to the BATM.

GB Safe Access Code

The generated code can be implemented to grant onsite access to your deployed GBSafe functions.

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