Welcome to the GENERAL BYTES Operator’s Knowledge Base
This is written to be the best source of intelligence for our customers. New features are typically documented within a month (if not sooner), and we strive to keep this resource current.
Creating a support ticket should be a last resort. Your time is valuable & we want to solve your issue as quickly as possible - preferably before it becomes a problem. This knowledge base is the first line of attack; fast, effective, and comprehensive (with pictures)!
Search for a keyword describing your problem:
Do you see an error or problem on your Bitcoin ATM?
Lookup the error message:
e.g. Server Not Reachable, Terminal not paired
Do you have a question about CAS (Crypto Application Server)?
Try searching the section or the error:
e.g. Custom Strings, Crypto Settings, bitcoind
Did you just receive your Bitcoin ATM and have no idea where to start?