Event Log
A Terminal’s Event Log contains a record of every conversation between the BATM and CAS. Some of this information is not displayed, but can be located by downloading the CSV log. The codes are “bitwise” - each represents a single on/off state, which means that multiple states may be represented by an aggregation of codes (i.e. error code 2 + error code 16 = 18; representing both error states. “18” itself isn’t an error code.). Thus, you may see codes that aren’t listed (but can still be derived).
The Log is informational only, and provides a wealth of data. Don’t overreact to ominous tones! In some cases, an error is expected & routine, yet must still be logged (and reported here).
The Event Log is routinely requested by the Support team, as it contains vital information needed to diagnose the most common problems.
See: Send Logs to Support
Select the appropriate Date Range, or leave it blank for all recorded events.
Non-cash events are displayed (default).
Show only cash handling events.
TERMINAL STATUS BITS IN DB:
Code | Message | Description |
|---|---|---|
1 | SERVER IS NOT REACHABLE | The BATM is unable to open a connection to CAS. |
2 | ACCEPTOR STACKER OUT | Reinsert the stacker/cashbox. |
4 | ACCEPTOR STACKER FULL | Grab your cash! Check that the cashbox is not packed full and that there is room for more banknotes. |
8 | ACCEPTOR UNKNOWN ERROR | Check you BATM’s acceptor connections. |
16 | NO CAMERA | Verify the USB plug is connected. |
32 | PAPER MISSING | Refill the printer paper. Also see: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/945848409 |
64 | ACCEPTOR JAM ERROR | Clear your acceptor/stacker/cashbox jam. |
128 | NFC CARD MISSING | Refill the NFC cards. |
256 | CONNECTION REJECTED ERROR | Pairing error. See: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/932118665 |
512 | CONNECTION TIMEOUT ERROR | Internet error. |
1024 | UNKNOWN NETWORK ERROR | Internet error. |
2048 | SERVER CERTIFICATE MISMATCH | See: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/932118665 |
4096 | TLS ERROR | See: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/932118665 |
8192 | PAPER LOW | Refill the printer paper. Also see: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/945848409 |
16384 | NFC COLLECT BIN FULL | Check the NFC card dispenser. |
32768 | LAST NFC DISPENSE ERROR | Check the NFC card dispenser. |
65536 | NFC CARDS RUNNING LOW | Refill the NFC cards. |
131072 | PRINTER DISCONNECTED | See: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/945848409 |
262144 | ACCEPTOR IS NOT DETECTED | Check you BATM’s acceptor connections. |
524288 | PRINTER DISCONNECTED | See: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/945848409 |
1048576 | ACCEPTOR STACKER FULL | Grab your cash! Check that the cashbox has freeplay. |
2097152 | ERROR MACHINE MAINTENANCE | Terminal “Active” has been unchecked in settings. |
4194304 | ERROR ACCEPTOR SERIAL NUMBER MISMATCH | The acceptor head’s serial number is unrecognized.
|
8388608 | TERMINAL PAUSED | CAS is preparing to restart, transactions not allowed. |
2147483648 | VPN connection not established | Your BATM could not connect to CAS securely. This may be only a temporary problem. |
| DOOR SENSOR STATUS | A door sensor was triggered (opened or closed). |
| TRANSACTION ATTEMPTS REACHED | This event is logged when a user reaches the “insert cash” point level of a transaction, but fails to insert cash - 3 times in a row.
|
| TRANSACTION LIMIT REACHED | Your customer has exceeded your AML/KYC limit(s).
|
| CREATE RESTORE POINT FAILED | An unexpected error occurred while creating a restore point. Update the BATM firmware to the latest patch and retry.
|
Cash Manipulation:
These events are limited to cash in/out only. This log is useful when determining cash receipt/dispensing problems.
REMOTE events occur at the BATM.
REMOTE events are then shared with CAS, which acknowledges them in a “LOCAL” event.
Send the Event Log to Support:
Support may ask for your Event Log for a specific Terminal. Find the download icon on this page.
Save it as a CSV (comma-separated values) file.
Do not convert it to any other format.
Logs sent in other formats will be rejected; they are a security risk.
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