Notification Policies

Staying on top of your business is important. You must setup notifications to receive timely feedback. These should be setup carefully to ensure an optimal customer experience.

Create a common notification policy, and assign it to every terminal - to stay notified.

Commonly used notifications:

  • Stacker Manipulation (is your cash being touched?)

  • Customer Enrolled (is a customer waiting for your approval?)

  • Transaction Failed (check your wallets / exchanges)


Notification Policy Dashboard

  • Quickly view a summary of existing policies, and test them with a single click.

View the Notification Policy.

The easy way to replicate an existing policy for modification.

Remove the Policy.

Button is hidden if the Policy is used by any Terminal.

Test it! Make sure it works as expected.

Example Rule:


Notification Policy Details

Name*: a descriptive name for the Notification Policy.

Organization*: (admin only) select the affected Organization.

A single policy may have many Rules.

A Rule is a trigger, an event that you choose to get your attention:

See Notification Policy Rules (below) for details about each Rule.

Terminal Filter selects Terminal groups using tags:

Action: the result of the the event being triggered:

Available Actions:

Action

Notes

Action

Notes

Send email

 

Send SMS

Always use a fully qualified target number ( i.e. in the US: +19415551234 )

Send Telegram message

Voice call

Charges will apply.

Call Webhook

For systems using registered extensions ONLY.

Send approval link by SMS

Customer Enrolled Rule only

Send approval link by email

Customer Enrolled Rule only

Send approval link by Telegram

Customer Enrolled Rule only

Action Parameter:

  • Enter the actual phone number, email, or Telegram ID of the notification recipient.

Delete any unnecessary Actions.

Add new Actions, or delete a secondary Rule:

  • You must have at least one Rule per Policy.

  • You must have at least one Action per Rule.


Create a new Notification Policy:

1. Click on “ADD RULE” to create a new rule (in addition to the existing rule(s)):

  • Skip the first step if creating a new Policy - a new Rule will already be waiting for completion.

2. Set the Rule trigger:

3. Set the Parameters and Filters (if any):

4. Set the Action and Action Parameters:

5. Save the Rule:


Notification Policy Rules

Rule

Parameters (bold = required)

Notes

Rule

Parameters (bold = required)

Notes

Transaction Success

  • Fiat

  • Amount

It’s good to know your BATM is doing what it’s supposed to do!

Transaction Failed

  • Fiat

  • Amount

Any Buy, Sell, or Withdraw transaction “fails” when it cannot be processed. There are a few reasons that this can occur; invalid data (e.g. bad configuration), amount is not calculated due to rate source unavailability, wallet or exchange has insufficient coin or fiat.

Wallet Crypto Balance Low

  • Coin

  • Amount

Restock your hot wallet!

Exchange Crypto Balance Low

  • Coin

  • Amount

Increase the available coin at your Exchange.

Exchange Fiat Balance Low

  • Fiat

  • Amount

Increase the available funds at your Exchange.

Cash High

  • Fiat

  • Amount “High”

more cash = more risk; clear it out regularly

Cash Low

  • Fiat

  • Amount “Low”

Dispensers are getting low on total fiat on hand; this may result in lost “Sells”.

Cashbox Banknote Count High

  • Fiat

  • Amount “High”

 

Cashbox Banknote Count Low

  • Fiat

  • Amount “Low”

 

Recycler Cash Low

  • Fiat

  • Amount “Low”

 

Customer Enrolled



AML/KYC Event: a customer has submitted his/her identity documents & is awaiting your approval.

Store Order Prepared

n/a

Currently unsupported.

Store Order Paid

n/a

Currently unsupported.

POS Order Prepared

n/a

Currently unsupported.

POS Order Paid

n/a

Currently unsupported.

Terminal Offline X Minutes

  • time offline

Terminal has been offline for the [parameters] time.

  • default = 2 minutes

Terminal Online Again

 

Terminal has regained a connection to CAS.

Stacker Manipulation

 

Stacker/cashbox has been pulled.

Terminal Errors



Terminal is “out of order” with any of these problems:

  • SERVER IS NOT REACHABLE,

  • ACCEPTOR STACKER OUT,

  • ACCEPTOR STACKER FULL,

  • ERROR_ACCEPTOR_OTHER_ERROR,

  • NO CAMERA,

  • PAPER MISSING,

  • ACCEPTOR JAM ERROR,

  • CARD MISSING (NFC CARD)

Transaction Cash Limit Reached



Your customer has reached their upper limit permitted for that Identity.

Transaction Cash Supply Reached



Your customer has reached their upper limit permitted for that Identity.

Invalid Payment Received

 

You have a SELL problem. Your customer sent you a payment that wasn’t quite right.

Short Counters Cleared

 

The cashbox has been emptied.

Balance Cleared

 

A transaction was started but not finished. After a 10 minute delay, the BATM automatically auto-completes the transaction & “clears” the balance to permit another transaction.

Rate Source Not Available



Your Rate Source is offline.

  • Transactions are blocked until resolved.

Short Counters Cleared



Cash has been cleared from the machine by an attendant.

Watchlist Scan Ban

 

A transaction score violation has occurred.

Photo Printed

 

for use with Photokiosks only

Stacker Out For X minutes

  • time threshold

Used when the Stacker Manipulation rule has driven you absolutely insane.

Door Sensor

 

The BATM door has been opened.

Stacker Out Outside Opening Hours

 

Relies on:

Transaction scoring provider flagged a transaction or an address

 

Transaction Scoring trigger.

CipherTrace scored the transaction = 10 and the transaction was blocked.

Transaction scoring provider flagged a transaction or an address as suspicious but not with a score high enough to be blocked

 

Transaction Scoring trigger.

CipherTrace scored the transaction = 9 and the transaction was permitted.

QR-Code sticker detected

 

The security feature must first be enabled.

Alarm Status

 

For use with BATM alarms.

Alarm Triggered

 

For use with BATM alarms.

Alarm PIN Accepted

 

For use with BATM alarms.

Alarm PIN Not Accepted

 

For use with BATM alarms.

Terminal rejected due to wrong IP address

 

When IP Whitelist Enabled is active.

Dispenser Cassette Manipulation

 

Fires when a dispenser cassette is ejected.

Dispenser Initialization Failed

 

Triggered when a dispenser problem is detected during dispenser activity.

Acceptor acceptance problem

 

Fires when the acceptor rejects a banknote 3 consecutive times.

Machine inactivity

 

Your BATM hasn’t been used in 2 days!

Transaction attempts reached

 

Triggered after a customer initiates (then abandons) a transaction - 3 consecutive times.

Cashback Created

 

A cashback has been sent to a customer.

Organization Invoice Created

 

 

Cash Collection Missed

 

A scheduled cash collection didn’t occur.

Possible Fraud

 

The BATM senses that a door is open and a transaction was attempted.

Blacklisted Address Used

 

A blacklisted wallet address was presented at the BATM.

Watched identity performed transaction

 

An Identity (marked to be “watched”) conducted a transaction.

 

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