We DO accept phone calls, please request a support PIN to chat with a live tech.
NOTE: most support issues cannot be resolved over the phone. While we enjoy hearing from our customers, links, details & images are difficult to provide verbally!
We will always need the BATM s/n, version, and server information.
We cannot send you support documents over the phone.
We cannot write out complex repair procedures over the phone.
We cannot keep track of past support issues when it is unwritten.
We cannot see what you see.
You cannot see what we see.
Our techs collaborate on issues, and we steer them to the appropriate experts. We aren't all in one location, so we can't provide the best help over the phone.
Having said that, sometimes a quick call is in order. Please don't hesitate!