Create a Support Ticket

If you are having a problem with a transaction, please contact the BATM Operator.

We manufacture & sell BATMs around the world, and have no control or information about transactions conducted on BATMs that merely feature our label.

• General Bytes does not buy or sell cryptocurrency of any kind. We only build BATMs.

• For assistance in identifying a BATM Operator in your area, please visit CoinATMRadar.

At a minimum, we will always need:

• Your organization or business name (as known to General Bytes).

• The BATM serial number (if one is involved).

Have you updated your BATM to the latest firmware?

• We’ll need you to confirm this in the Support Ticket. Please include it (i.e. 20240801.11).

Have you upgraded CAS to the latest version?

• We’ll need you to confirm this in the Support Ticket. Please include it (i.e. 20240801.12).

Include pictures/screenshots as appropriate and wherever possible.

We DO accept phone calls, and your support PIN is located in your Partner account profile, as explained in these instructions: https://generalbytes.atlassian.net/l/cp/uNj8n0M8

NOTE: most support issues cannot be resolved over the phone. While we frequently enjoy hearing from our customers, support is difficult to provide verbally!

• We will always need the BATM serial number, firmware version, and server information.

• We cannot send you support documents or pictures over the phone.

• We cannot write out complex repair procedures over the phone.

• We cannot track or refer to your support history when it is unwritten.

• We cannot see what you see.

• You cannot see what we see.

• Our techs collaborate on issues, and we steer issues to the appropriate experts. We aren't all in one location, so we can't provide the best help over the phone.

Having said that mouthful, sometimes a quick call is in order. Please don't hesitate to call if you feel that a phone call is the best approach to your issue.