Troubleshooting Articles by Error

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These articles are sorted by popularity and list common problems (symptoms).

BATM Troubleshooting

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  OOO: Terminal is out of service
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  OOO: VPN connection not established
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  OOO: Acceptor serial number mismatch
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  Message: SMS Could not be sent. Wrong phone number?
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  Android Password
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  OOO: Unknown network error
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  Acceptor: Connection Checks
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  OOO: Terminal is not registered
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  BATM: Invalid Wallet - use failed
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  Printer Troubleshooting
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  BATM: BATM has stopped
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  Symptom: QR codes ignored at BATM
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  Acceptor Problems
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  OOO: Client Certificate Mismatch
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  BATM: Transaction Failed

CAS Troubleshooting

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  Message: Wait 24 hours
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  Message: "OPENING HOURS SET, BUT NOT ACTIVATED"
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  Console ERROR: License Number is NOT Valid
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  Message: Address Validation FAILED
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  Failed SELL transactions
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  Message: Username Blocked
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  Message: Check your IP Whitelist
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  Message: Unknown Version
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  Admin Service Issues
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  Master Service Issues
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  Insecure Browser Connections
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  Message: IP Address is Banned
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  What is the IP address of my CAS server?