Operator's Knowledge Base

Welcome to the GENERAL BYTES Operator’s Knowledge Base

This wiki is intended to be the best source of intelligence for our customers. New features are typically documented within a month (if not sooner). We strive to keep this resource current.

Creating a support ticket should be a last resort. Your time is valuable & we want to solve your issue as quickly as possible - preferably before it becomes severe. This knowledge base is the first line of attack; fast, effective, and comprehensive (with illustrations)!

Ask our AI “Julia”.

“Julia” was trained on this KB. As with any AI, there is no sanity-check being performed - except for the one in your skull. Do not trust Julia with sensitive information, she has been known to gossip.

Search for a keyword describing your problem:

Do you see an error or problem on your Bitcoin ATM?

Lookup the error message:

e.g. Server Not Reachable, Terminal not paired

Do you have a question about CAS (Crypto Application Server)?

Try searching the section or the error:

e.g. Custom Strings, Crypto Settings, bitcoind

Did you just receive your Bitcoin ATM and have no idea where to start?

Not sure? All of our products: Product Support

I was given a specific keyword to search for:

Search

Just browsing?

General Bytes: Company Info

Partner Accounts
Invoice Payment Instructions

Products: Device Manuals

Bitcoin ATMs
Safes
Accessories

Software: Usage Manuals

CAS (Crypto Application Server)
WhaleBooks
Crypto/Coin Nodes

Recent Release Notes:

Need more help?

Link to resources such as your service desk, questions and answers or a forum.
Create a Support Ticket now.

General Bytes Knowledge Base