Sending Logs to Support
Sometimes, we'll need your logs. If we've asked for your logs and you have no idea how to send them, you've come to the right page!
We rarely need (or request) multiple logs. Please select the log type and send just the requested logs.
https://generalbytes.atlassian.net/l/cp/hkhJoeHk
Send Event Logs to Support
Send Crash Logs to Support
Send Audit Logs to Support
ALWAYS include the relevant Support Ticket number!
More information:
Clearing the logs:
In some cases, your logs may have grown too large or numerous to submit. Perhaps you just want to free up space? In that case type this:
sudo /batm/batm-manage log clear
That will delete the admin and master logs.
Afterwards, restart all GB services (to create new, empty log files)
sudo /batm/batm-manage stop all
sudo /batm/batm-manage start all
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