Sending Logs to Support

Sometimes, we'll need your logs. If we've asked for your logs and you have no idea how to send them, you've come to the right page!

We rarely need (or request) multiple logs. Please select the log type and send just the requested logs.

ALWAYS include the relevant Support Ticket number!

More information:

Clearing the logs:

In some cases, your logs may have grown too large or numerous to submit. Perhaps you just want to free up space? In that case type this:

sudo /batm/batm-manage log clear
  • That will delete the admin and master logs.

Afterwards, restart all GB services (to create new, empty  log files)

sudo /batm/batm-manage stop all sudo /batm/batm-manage start all

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