Sometimes, we'll need your logs. If we've asked for your logs and you have no idea how to send them, you've come to the right page!

Acceptor Audit Logs

The Audit Logs are used to diagnose acceptor & recycler issues.

Method 1: GUI

1. Navigate to "Send Logs to Support" for the user panel:

   Open

   

2. Check “Bill Acceptor’s Audit Logs”:

   Open

   

3. Enter the Issue ID (ticket number) provided by Support.

4. Click “Send”. You’ll receive an email confirmation of submission from Support.

Method 2: CLI

• Also see: batm-manage: the CAS CLI Toolkit

• Replace “123456” with your Terminal’s actual serial number.

More information:

Clearing the logs:

In some cases, your logs may have grown too large or numerous to submit. Perhaps you just want to free up space? In that case type this:

• That will delete the admin and master logs.

Afterwards, restart all GB services (to create new, empty  log files)

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