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Send Event Logs to Support

Send Event Logs to Support

Sometimes, we'll need your logs. If we've asked for your logs and you have no idea how to send them, you've come to the right page!


Send the Event Log

The Event Log (in particular) is most frequently utilized by the operator. It is used to self-troubleshoot BATM issues and transaction issues. To send us the Event Log, you first:

  1. Login to CAS,

  2. Navigate to the Terminal settings for the offending BATM,

  3. Click on "Events":

  4. Download the "CSV" log and attach it to a reply in your support email: