Sometimes, we'll need your logs. If we've asked for your logs and you have no idea how to send them, you've come to the right page!

Server Logs (Master & Admin):

The server logs contain a heap of information that help us identify certain server issues, including transaction failures. Not all issues can be identified with the server logs, but in many cases these logs can pinpoint a problem that can't be solved any other way. Our development team relies on these logs to find elusive errors.

Method 1: GUI

1. Navigate to "Send Logs to Support" from the user panel:

   Open

   

2. Check “Master & Admin Logs”:

   Open

   

3. Enter the Issue ID (ticket number) provided by Support.

4. Click “Send”. You’ll receive an email confirmation of submission from Support.

Method 2: CLI

• Also see: batm-manage: the CAS CLI Toolkit

More information:

Clearing the logs:

In some cases, your logs may have grown too large or numerous to submit. Perhaps you just want to free up space? In that case type this:

• That will delete the admin and master logs.

Afterwards, restart all GB services (to create new, empty  log files)

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