Congratulations!
You’ve received your new BATMThree and you’re eager to get started.
So, let’s get started!
1. Handling arrangements:
The BATMThree weighs a MINIMUM 105kg (231 lbs) before packaging!
The BATMThree will be shipped differently depending on your location. The BATM itself is heavy - about 105kg (231 lbs). This may require 2 or 3 people to unload it depending upon it’s area of deployment! The BATM may be crated, or wrapped in cardboard & plastic wrap.
Please plan accordingly, and recruit a few extra hands to assist in the uncrating process.
European Shipping:
The BATM will arrive standing up on a pallet, wrapped in cardboard & shrink-wrap.
Check the tilt sensors upon receipt to ensure that the machine hasn’t been tossed about.
Note any shipping damage or tilt variations on the shipping receipt.
Overseas Shipping:
The BATM will arrive in a crate about the size & shape of a coffin on a special custom pallet.
Check the tilt sensors upon receipt to ensure that the machine hasn’t been tossed about.
Note any shipping damage or tilt variations on the shipping receipt.
Typical total weight: 187kg (412 lbs)
2. Uncrating (Overseas shipping only)
Requires:
T-20 Torx screw bit (and associated tools).
2 people (minimum).
Remove the screws & top lid.
Use a prybar to lift off the top.
Take care not to injure your digits!
Remove the side screws & base panel.
Removing the wood panel on the base side eases removal of the BATM.
Carefully remove the waterproofing plastic wrap, keeping the sharp edge of the blade pointing AWAY from the BATM.
Don’t cut yourself!
Stand it up.
Use 2 people (minimum).
Don’t wear sandals.
Slide it forward a little.
Maintain control - don’t let it drop!
Gently lift it upright.
Move to the deployment area.
3. Remove any remaining protective covering(s).
4. Locate the Serial Number.
5. Register with General Bytes.
Notify the Sales Department that you’ve received the BATMThree, and advise them of any shipping damage or tiltage. You’ll also need to let them know how you want to connect your BATM to CAS. If you don’t have a GB Cloud account yet, you’ll also need that setup as well. Since these things aren’t instantaneous, doing it now will expedite the final process of setting up your BATM.
Notify the Sales Department of receipt.
Note any shipping damage or tiltage. Include pictures!
Include your serial number.
Request a GB Cloud account (if you don’t already have one).
Request either:
a License Key (for a standalone CAS server), or
your BATM added to the GB Cloud.
For help deciding, please see: GB Cloud vs. Standalone CAS
6. Locate the key:
7. Open the storage panel.
Use the black key to open the storage area panel.
8. Remove your box of accessories.
Inside, find these items:
Contents:
exterior labels,
roll of printer paper 1,
NFC card weight 2,
power cord,
selfie cam cover (required in certain regions),
the remaining keys, and an extra set 3,
dispenser tray assembly,
tools required for assembly, MEI Acceptor guide, deployment labels,
50 each NFC cards,
BATM Operating Manual (not pictured).
IMPORTANT: Keep the spare set of keys safely stored in case of loss of the working set.
NOTES:
1 For replacement printer paper specifications, please see: Thermal Paper Specifications
2 Place this on top of your NFC cards in the NFC dispenser, see: NFC Card Setup
3 Blue = top, Red = Outer vault, Green = Inner vault, Black = base storage area.
9. Assemble & install any accessories.
Remove the tape & cam levers (spares - unused) on the cashbox.
For dispenser tray assembly & installation, see: Configure your Dispenser
Install the NFC cards into the dispenser.
Place the weight on top of the stack.
Install the roll of paper onto the spindle.
The printer paper is single-sided, and must be installed to feed counter-clockwise.
Do not lose the yellow plastic spindle cap - it is required for proper printer operation!
Attach the spindle cap to the end of the spindle after the paper is seated.
10. Plug it in, turn it on.
11. Connect to CAS, see: Connect your BATM to CAS
12. Update your BATM firmware, see: Update Your BATM Firmware
That’s it - for the BATMThree setup.
If this is your first BATM, then you’ll still have to configure CAS to suit your needs.
If you run into problems, please notify the Support Department: Create a Support Ticket