Recycler Problems

Owned by Charles Wernicke
Last updated: Jan 19, 2024
4 min read

The recycler will reject unauthorized banknotes (of course) - but any type of jam in any section of the banknote handling path will also cause banknotes to be rejected.

Common solutions are provided in this article.

If new banknotes have been introduced in your region, please see this article for instructions on installing updated acceptor firmware to support the new local billset.

Common problems:

  1. Check that your stacker/cashbox is empty & properly seated.

  2. Check that your transport area access door is fully closed.

  3. Ensure the anti-tamper device (vault module) is present & fully seated.

ERROR: ACCEPTOR SERIAL NUMBER MISMATCH

See:

The chart on the pamphlet included with the accessories and documentation shipped with your BATM explains the RECYCLER LED diagnostic codes in more detail.

  • The latest SCR Advance User Guide located at the Crane PI website: SCR User Guide

LED status

Meaning

Actions/additional articles

LED status

Meaning

Actions/additional articles

GREEN (LEFT) Solid

Normal - ready to accept

No action

GREEN (LEFT)

1 Flash

Normal - standby

No action

YELLOW (CENTER) Solid

Cash-box unseated/not present or Recycler Module open

Reseat cash-box, Close the Recycler Module

YELLOW (CENTER)

1 Flash

Poor acceptance

Clean the unit head

YELLOW (CENTER)

2 Flashes

Jam in the Acceptor Module

Clear the jam in the Acceptor Module

YELLOW (CENTER)

3 Flashes

Jam in cash-box

Open Recycler and clear note, if unable, close Recycler and remove cash-box.

YELLOW (CENTER)

4 Flashes

Jam in Recycler

Open Recycler and clear the jam. If the Recycler Green LED is flashing, then note belongs to the system. If the LED is solid on, return the note to the customer.

RED (RIGHT)

Solid

Cash-box full

Replace with an empty cash-box

RED (RIGHT)

1 Flash

Acceptor hardware fault

Replace the acceptor head with a programmed spare, contact support in case of warranty claim

RED (RIGHT)

2 Flashes

Interface board hardware fault

Replace the interface board, contact support in case of warranty claim

GREEN/YELLOW/RED

(LEFT/CENTER/RIGHT)

All solid/All Flash

Unprogrammed unit,

Unit in bootloader,

Failed acceptor update

Program unit - contact support team to get more information

Troubleshooting:

1. Turn off the BATM!

Remove power to the entire BATM to prevent injury to yourself or other components.

2. Inspect the Acceptor Module (“head”).

  • Slide the yellow piece forward to unlock the clamshell assembly.

  • Inspect for debris. Gently clean the path with compressed air.

3. Verify the Vault Module is present & seated.

  • The PDF embedded in this article has detailed instructions for examining the vault module.

  • The security fob must be installed for proper operation:

    • a missing fob will result in a solid yellow LED lit, and Error: Acceptor maintenance door open

    • power off the BATM, reinstall the fob, and retry.

    • The access door must be fully & properly closed for the security fob to insert completely.

 

4. Inspect the drum area (Transport Module) for debris.

Be extremely careful when exploring the transport module. The tension bands may rip, and that repair is specifically excluded from warranty. It’s not unusual for bits of paper/debris to be found in the area - and you can safely remove them if they are obvious - but do not “dig”. It’s a trap!

  • The PDF embedded in this article has detailed instructions for examining the transport module.

  • The transport module access door must be closed for the acceptor to initialize. Make sure the access door is completely seated, and the “vault module” properly installed.

    • an open access door will result in a solid yellow LED lit, and

    • Error: Acceptor maintenance door open

This short video demonstrates opening the transport module:

  • Assembly is the reverse order. Don’t force it, and feel it all snap together easily.

5. Inspect the cashbox (stacker).

 

Check the feed gear for paper jams:

Check that the pressure plate inside the stacker isn't jammed.

  • The pressure plate should move up/down freely.

  • Try a substitute spare stacker box.

6. Lastly, if the common solutions don’t help:

Check all your Recycler connections:

  • The recycler and acceptor share the same connections to the BATM.

7. Still stuck?

  1. Create a new support ticket.

  2. Attach a picture of the BATM's Administration screen.

  3. You may have to wait a few minutes for the Recycler data to register.

 

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