If you've never used CAS before, be sure to read the article.
2. Check your server's internet address:
From your server's command line interface (CLI), copy/paste or type:
wget -qO - ipv4.icanhazip.com
You should receive an immediate reply with your public IP address.
Note this IP - you’ll need it for the next step.
It should match the IP address reported using:
3) Check your CAS services:
First, identify if the Admin service is running. From your server's command line interface (CLI), type:
sudo /batm/batm-manage info
Ensure that your public IP address (as identified in Step 2) is correct!
If the public IP address is WRONG, then copy/paste (or type):
Alternatively, manually edit the IP in the "/batm/config/network" file.
If you open a support ticket, include all the listed information.
Send a screenshot or picture of this info.
4. Try restarting the Admin service:
Permit the service time to startup (90+ seconds)
Use the "info" command again to see if it is working:
5. Examine the logging for errors:
If the admin service still won’t start, the explanation will almost always be caught in the logs.
Start the admin service using this special command:
the admin service will attempt to start - but it will display ALL messages onscreen - successes AND failures. Not all failures are unexpected or unwanted; they are merely reporting tools and the information is used for complex debugging.
Errors reported towards the end are the most relevant.
If the admin service is started without the “fg" switch (using “start"), then the admin log will be concatenated to any previous admin log, and can be examined by typing:
6. CAS is designed to run on UBUNTU LTS ONLY.
7. Ensure that your server meets the minimum requirements.
Our recommended configurations are tested over and over.
A custom extension may cause the admin service to stop. If you’ve tried everything else, disable any custom extensions that you’ve installed. If you’ve never installed an extension - then there’s nothing to disable - but if you have? Try disabling it to eliminate it as a possible cause.
CPU overloading, resulting in random intermittent server reboots,
Attacks by malicious actors overloading your server.
These problems are outside the scope of General Bytes support.
Please contact your hosting provider or a third-party trusted vendor to address server issues and/or required upgrades. Watch your server usage graphs (if available). Use the "top" utility to watch processor load. It should stay well below 50% on a normal system.