Symptom: QR codes ignored at BATM

The Android subsystem within the BATM performs the QR code recognition.

Does your QR code have a proper border?

Examples:

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• Don't believe me? Try it with your smartphone.

• Many wallet apps (i.e. Coinbase) use the phone theme - and “dark mode” will make the QR unreadable.

Can you scan your ADMIN QR code?

1. First test to make sure that you can scan other QR codes by attempting a purchase using your BATM.

2. If it reads your wallet QR, then you have a problem with your ADMIN QR code.

   1. See: Change the BATM Admin QR Code

I can't scan ANY QR code!

Unplug the camera USB connector from the motherboard:

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• Connect USB mouse to the same USB port as the camera. You should see a cursor on the screen and the mouse should work. If not, try another port.

• Connect the camera to notebook/computer. Was the camera recognized as new hardware? Are you able to see camera video from the computer?

• Reconnect when you have determined that the camera functions.

Check that the camera focus is properly set:

• To manually focus your camera:

  • Enter the administration screen (if you still can):

• Select "CAMERA FOCUS".

• The default is 20. Adjust the focus (if needed) to get a crystal clear QR code visible in the scanner window.
  
  

If you have tried these steps and cannot resolve the problem, contact support.