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BATMFour QPay Q5000 Card Reader Installation

BATMFour QPay Q5000 Card Reader Installation

This guide describes the installation of a QPay Q5000 card reader on a BATMFour.

  • GENERAL BYTES does NOT sell the QPay Q5000.

  • GENERAL BYTES does sell cover conversion plates to house the QPay Q5000 device.

For software configuration instructions, please see: https://generalbytes.atlassian.net/wiki/x/EoBl3Q

Overview

The installation kit consists of:

  • the custom cover plate from GB designed specifically for the reader installation on the BATMFour,

  • the USB reduction for the data connection, and

  • basic mounting fasteners.

  • Obviously, you’ll also need a QPay Q5000 (not sold or included by GB).

  • The tools included with your BATM are useful for this installation.

Installation consists of two steps:

  1. Remove the original cover plate, then

  2. install the custom cover plate.

Be sure to remove power to the BATM before performing any maintenance on the BATM.

Remove the original cover plate.

  1. Open the top door and remove the computer cover.

  2. Remove the fingerprint reader by unscrewing the 6 serrated nuts located at the perimeter of the fingerprint holder (socket size 7mm).

    1. Store the fingerprint reader temporarily in the cross bar support to move it out of the way.

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Internal view of the fingerprint reader mounting nuts (6x 7mm).
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Secret crossbeam stowaway location for the fingerprint reader (shown).

  1. Peel back the NFC antenna sticker by carefully sliding a knife under it.

    1. You can remove it completely (and stow it for reuse), or just lift the sides to expose the fasteners.

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  1. Remove the self-locking nuts (2x 5.5mm) fastened to each Phillips-head screw.

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  1. If you have NFC installed (typical), disconnect the NFC antenna and remove the NFC reader cover by unscrewing the screw and sliding the cover away.

    1. If you do not have NFC installed, just remove the antenna cover.

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Internal view: NFC reader electronics shield.

  • The NFC antenna connector is secured in-place by hot glue. If you have a hot air gun, you can melt it, or use a knife to cut it away. Once released, slide the connector to disconnect it.

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Exposed view of the NFC reader cable attached to the NFC reader electronics.

  • A little bit of hot glue is also used to secure the other end of the cable. Carefully release it and remove the NFC antenna. Pull the NFC cable out (gently) through the hole in the cover.

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NFC reader (with NFC cover) detached from the original cover plate.

  1. Unscrew the 11 serrated nuts (socket size 7mm) to release the original plate.

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Locations of the 11x 7mm cover plate nuts.

  • Remove only the top-most (original) plate (leave the distance plate installed).

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The original BATMFour cover plate completely removed.

Physically install the Q5000 and custom BATMFour cover plate.

Prepare your Q5000 card reader.

The devices have a number code on the back - and while technically not required for installation - we recommend that you note which serials are in which BATMs for future reference.

The code on the reader won't be visible once the installation is completed.

  1. Insert the Q5000 terminal into the rubber spacer as shown in the picture.

The rubber spacer is supplied by QPay with the Q5000 on demand only.

  • Don´t forget to request it during your order from QPay (to avoid delays).

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QPay Q5000 with the rubber spacer (side view)
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Rear view (mounted side) of Q5000 in the rubber spacer.

  1. Place the reader display down (onto a suitable surface so as not to scratch it).

  2. Place the rubber spacer onto the Q5000.

  3. Place the custom cover plate onto the reader.

    1. Align the plate mounting holes with the holes in the reader.

    2. Use the USB-C cutout for gauging out the position.

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An inside view of the cover plate with the Q5000 properly lined up for mounting.

  1. Attach the Q5000 using the supplied M3x8 phillips-head screws and washers.

    1. A spare screw and washer is supplied.

    2. Do not tighten them individually, rather start ALL screws and THEN tighten them together.

image-20250522-144041.png
M3x8

  1. Gently tighten the 4 screws.

    1. DO NOT OVERTIGHTEN. The device nuts are encased in plastic. You only need to ensure that the reader is not loose. If you overtighten these screws, you may damage the reader.

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Attach the Q5000 to the custom BATMFour cover plate.

  1. Position the upgrade custom metal plate with the Q5000 installed in place, and refasten the 10 serrated nuts that we removed earlier. You will have 1 (unusable) spare nut remaining.

    1. Before tightening the nuts, wiggle the metal cover plate a little bit to ensure it is fully seated.

    2. Be gentle with the torque used to tighten these nuts, we recommend 2.3 Nm as the maximum limit. If overtightened, the screws will make indentations on the visible side of the cover plate.

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Electronically connect the coverplate devices.

  1. Reinstall the fingerprint reader.

    1. Ensure that the reader is properly centered in the cutout by checking from the front of the machine.

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  1. Reinstall the NFC cover (with antenna if applicable).

    1. Do not overtighten these 2 screws as it will bend the plastic cover.

    2. Place the sticker (front side) so that it sticks to the cover completely.

    3. If you have an NFC antenna, reconnect it to the reader (there is no polarity).

    4. Apply hot glue to the connection if you plan to transport the machine.

    5. Reinstall the NFC reader cover into place by sliding it. Secure it with the screw.

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DSC_3653X.JPG

  1. Connect the Q5000 power supply into the power strip.

  2. Route the power cable along with the main cable bungle.

    1. You can twist it around or use zip ties.

    2. The power cable length is a little bit on the short side, but usable.

    3. If the situation is unacceptable, you can use a USB cable extender.

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  1. Connect the USB-C cable into the reader, and

  2. the USB header to the female reduction into the other end of the cable.

  3. Connect the pin header into the motherboard.

    1. Be sure you have it in correct orientation, otherwise it won't work (but shouldn’t be damaged).

    2. Use the provided ZIP ties and anchors to secure the cables going to the Q5000. This provides protection against disconnection or damage if there is excessive pull-force applied to the cables (accidental or otherwise).

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Orient the red leads of the USB cable header UP.
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Use the provided ZIP ties and anchors to secure the cables.

Test it

  1. Apply power to the BATM.

  2. Check that the installation was successful, and that the reader is working.

  3. If everything is fine, turn BATM off, and reinstall the main internal computer cover.

    1. Make sure you do not pinch the card reader cables.

Hardware installation is completed.

Configure CAS to support the Q5000

Generic/common SW setup: https://generalbytes.atlassian.net/wiki/x/EoBl3Q

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