Atlassian Integration

Atlassian produces the Jira ServiceDesk software, which can be integrated with CAS to enable ticketing from your customers - to your Jira ServiceDesk server.

Open

AUTHENTICATION USERNAME

Your Atlassian ID in a form of an Email address.

SERVICEDESK ID

Open https://your-project.atlassian.net/rest/servicedeskapi/servicedesk

• Change YOUR-PROJECT to your project and load it.

• Find the value of 'id' of the desired projectName/projectKey (it is an Integer).

REQUEST TYPE GROUP ID

Navigate to:

Jira ServiceDesk > Projects > Your project > Project settings > Portal settings > Portal groups

• Inspect the desired Portal group, containing 'data-rbd-draggable-id='draggable-group-X''

• That is the REQUEST TYPE GROUP ID.

AUTHENTICATION TOKEN

Create and manage these API tokens within your Atlassian account.

PORTAL ID

Navigate to:

Jira ServiceDesk > Projects >Your project > Project settings > Portal settings > Portal URL

• The last number is the PORTAL ID.

REQUEST TYPE ID

Navigate to:

Jira ServiceDesk > Projects > Your project > Project settings > Request types

• Open the desired Request type, and

• REQUEST TYPE ID is the last number in your browser URL.