BATM: Withdrawal is not Possible

This error will be displayed to your customer at the BATM when a redemption fails for any reason.

A CASHBACK RECEIPT or REDEEM TICKET can only be redeemed once.

If dispensing is interrupted for any reason (jammed dispenser, power outage, etc), the ticket/receipt will still be cancelled. Future attempts will receive this error and the ticket/receipt can not be reactivated. A new CASHBACK must be generated to replace the cancelled ticket/receipt.

Common causes:

Insufficient fiat in the BATM.
The CASHBACK or REDEEM TICKET has expired.
The CASHBACK or REDEEM TICKET has already been used.

1. Ensure the ticket is still valid.

Look in the Transaction log for the Status of the ticket: https://generalbytes.atlassian.net/wiki/x/P4CROQ

2. Ensure you have sufficient fiat loaded at the BATM.

Look at your CASH settings for that BATM: https://generalbytes.atlassian.net/wiki/x/a4CQOQ

3. Examine the Event log for that Terminal.

It may contain an explanation, or at least some relevant information.

4. Issue a replacement cashback

If the ticket has been cancelled, it cannot be reactivated. Issue a replacement cashback if necessary.

Terminal Actions | Cash

More SELL troubleshooting: Failed SELL transactions