Message: Unknown Version

Problem

Terminal upgrade fails, displaying the error “Unknown Version”.

Furthermore, your Terminal Settings display:

Solution

  1. Reboot the Terminal.

  2. Make sure the Terminal is connecting to CAS, see: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/932184295

  3. Make sure the Terminal is paired, see: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/932118665

  4. Retry Terminal upgrade.

In some rare cases, the firmware (or mainboard) may require manual updating by GB.

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