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View: Terminal Details

A Terminal’s Event Log contains a record of every conversation between the BATM and CAS. Some of this information is not displayed, but can be located by downloading the CSV log. The codes are “bitwise” - each represents a single on/off state, which means that multiple states may be represented by an aggregation of codes (i.e. error code 2 + error code 16 = 18; representing both error states. “18” itself isn’t an error code.). Thus, you may see codes that aren’t listed, but can still be derived.

The Log is informational only, and provides a wealth of data. Don’t overreact to ominous tones! In some cases, an error is expected & routine, yet must still be logged (and reported here).

The Event Log is routinely requested by the Support team, as it contains vital information needed to diagnose the most common problems.

“ALL EVENTS” are displayed by default.

Show only CASH events.

ALL EVENTS:

Code

Message

Description

1

SERVER IS NOT REACHABLE

The BATM is unable to open a connection to CAS.

2

ACCEPTOR STACKER OUT

Reinsert the stacker/cashbox.

4

ACCEPTOR STACKER FULL

Grab your cash! Check that the cashbox is not packed full and that there is room for more banknotes.

8

ACCEPTOR UNKNOWN ERROR

Check you BATM’s acceptor connections.

16

NO CAMERA

Verify the USB plug is connected.

32

PAPER MISSING

Refill the printer paper. Also see: Printer Troubleshooting

64

ACCEPTOR JAM ERROR

Clear your acceptor/stacker/cashbox jam.

128

NFC CARD MISSING

Refill the NFC cards.

256

CONNECTION REJECTED ERROR

Pairing error. See: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/932118665/Error%2BTLS%2Berror

512

CONNECTION TIMEOUT ERROR

Internet error.

1024

UNKNOWN NETWORK ERROR

Internet error.

2048

SERVER CERTIFICATE MISMATCH

See: Error: TLS error

4096

TLS ERROR

See: Error: TLS error

8192

PAPER LOW

Refill the printer paper. Also see: Printer Troubleshooting

16384

NFC COLLECT BIN FULL

Check the NFC card dispenser.

32768

LAST NFC DISPENSE ERROR

Check the NFC card dispenser.

65536

NFC CARDS RUNNING LOW

Refill the NFC cards.

131072

PRINTER DISCONNECTED

See: Printer Troubleshooting

262144

ACCEPTOR IS NOT DETECTED

Check you BATM’s acceptor connections.

524288

PRINTER DISCONNECTED

See: Printer Troubleshooting

1048576

ACCEPTOR STACKER FULL

Grab your cash! Check that the cashbox has freeplay.

2097152

ERROR MACHINE MAINTENANCE

Terminal “Active” has been unchecked in settings.

4194304

ERROR ACCEPTOR SERIAL NUMBER MISMATCH

The acceptor head’s serial number is unrecognized.

  • Enter the BATM ADMINISTRATION screen, then exit.

8388608

TERMINAL PAUSED

CAS is preparing to restart, transactions not allowed.

DOOR SENSOR STATUS

A door sensor was triggered (opened or closed).

TRANSACTION ATTEMPTS REACHED

This event is logged when a user reaches the “insert cash” point level of a transaction, but fails to insert cash - 3 times in a row.

  • This feature is intended to notify you of repeated abandonment of transactions.

TRANSACTION LIMIT REACHED

Your customer has exceeded your AML/KYC limit(s).

  • SOLUTION: Register them, or grant them VIP limits (if appropriate).

  • Check that their documents haven’t expired.


CASH MANIPULATION:

These events are limited to cash in/out only. This log is useful when determining cash receipt/dispensing problems.

REMOTE events occur at the BATM.

  • REMOTE events are then shared with CAS, which acknowledges them in a “LOCAL” event.

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