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Problem

Info

Terminal upgrade fails, displaying the error “Unknown Version”.

Furthermore, your Terminal Settings display:

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Solution

  1. Reboot the Terminal.

  2. Make sure the Terminal is connecting to CAS, see: Set the BATM Server IP

  3. Make sure the Terminal is paired, see: Error: TLS error

  4. Retry Terminal upgrade.

Warning

In some rare cases, the firmware (or mainboard) may require manual updating by GB.

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