View: Terminal Details
A Terminal’s Event Log contains a record of every conversation between the BATM and CAS. Some of this information is not displayed, but can be located by downloading the CSV log. The codes are “bitwise” - each represents a single on/off state, which means that multiple states may be represented by an aggregation of codes (i.e. error code 2 + error code 16 = 18; representing both error states. “18” itself isn’t an error code.). Thus, you may see codes that aren’t listed , (but can still be derived).
The Log is informational only, and provides a wealth of data. Don’t overreact to ominous tones! In some cases, an error is expected & routine, yet must still be logged (and reported here).
| Info |
|---|
The Event Log is routinely requested by the Support team, as it contains vital information needed to diagnose the most common problems.
|
“ALL EVENTS” are displayed by default.
Show only CASH events.
Select the appropriate Date Range, or leave it blank for all recorded events.
Non-cash events are displayed (default).
Show only cash handling events.
TERMINAL STATUS BITS IN DB:
Code | Message | Description |
|---|---|---|
1 | SERVER IS NOT REACHABLE | The BATM is unable to open a connection to CAS.
|
2 | ACCEPTOR STACKER OUT | Reinsert the stacker/cashbox. |
4 | ACCEPTOR STACKER FULL | Grab your cash! Check that the cashbox is not packed full and that there is room for more banknotes. |
8 | ACCEPTOR UNKNOWN ERROR | Check you BATM’s acceptor connections. |
16 | NO CAMERA | Verify the USB plug is connected.
|
32 | PAPER MISSING | Refill the printer paper. Also see: Printer Troubleshooting |
64 | ACCEPTOR JAM ERROR | Clear your acceptor/stacker/cashbox jam. |
128 | NFC CARD MISSING | Refill the NFC cards. |
256 | CONNECTION REJECTED ERROR | Pairing error. See: |
512 | CONNECTION TIMEOUT ERROR | Internet error. |
1024 | UNKNOWN NETWORK ERROR | Internet error. |
2048 | SERVER CERTIFICATE MISMATCH | See: |
4096 | TLS ERROR | See: |
8192 | PAPER LOW | Refill the printer paper. Also see: Printer Troubleshooting |
16384 | NFC COLLECT BIN FULL | Check the NFC card dispenser. |
32768 | LAST NFC DISPENSE ERROR | Check the NFC card dispenser. |
65536 | NFC CARDS RUNNING LOW | Refill the NFC cards. |
131072 | PRINTER DISCONNECTED | |
262144 | ACCEPTOR IS NOT DETECTED | Check you BATM’s acceptor connections. |
524288 | PRINTER DISCONNECTED | |
1048576 | ACCEPTOR STACKER FULL | Grab your cash! Check that the cashbox has freeplay. |
2097152 | ERROR MACHINE MAINTENANCE | Terminal “Active” has been unchecked in settings. |
4194304 | ERROR ACCEPTOR SERIAL NUMBER MISMATCH | The acceptor head’s serial number is unrecognized.
|
8388608 | TERMINAL PAUSED | CAS is preparing to restart, transactions not allowed. |
DOOR SENSOR STATUS | A door sensor was triggered (opened or closed). | |
TRANSACTION ATTEMPTS REACHED | This event is logged when a user reaches the “insert cash” point level of a transaction, but fails to insert cash - 3 times in a row.
| |
TRANSACTION LIMIT REACHED | Your customer has exceeded your AML/KYC limit(s).
|
Cash Manipulation:
These events are limited to cash in/out only. This log is useful when determining cash receipt/dispensing problems.
| Info |
|---|
REMOTE events occur at the BATM.
|
Send the Event Log to Support:
Support may ask for your Event Log for a specific Terminal. Find the download icon on this page.
Save it as a CSV (comma-separated values) file.
Do not convert it to any other format.
Logs sent in other formats will be rejected; they are a security risk.