The acceptor will reject unauthorized banknotes (of course) - but any type of jam will also cause banknotes to be rejected. Common solutions are provided in this article.
If new banknotes have been introduced in your region, please see this article for instructions on installing updated acceptor firmware to support the new local billset.
Common problem: check that your stacker/cashbox is empty & properly seated.
ACCEPTOR SERIAL NUMBER MISMATCH
The chart on the pamphlet included with the accessories and documentation shipped with your BATM explains the ACCEPTOR LED diagnostic codes in more detail:
For RECYCLERS, the codes are slightly different. See: https://generalbytes.atlassian.net/l/cp/5AEAHgDP
LED status | Meaning | Actions/additional articles |
|---|---|---|
GREEN (LEFT) Solid | Normal - ready to accept | No action |
GREEN (LEFT) 1 Flash | Normal - standby | No action |
GREEN (LEFT) Solid YELLOW (CENTER) Solid | Normal - ready to accept, but cash-box cleaning recommended | Replace with a clean cash-box, Clean cash-box |
GREEN (LEFT) 1 Flash YELLOW (CENTER) 1 Flash | Normal - standby, but cash-box, cleaning recommended | Replace with a clean cash-box, Clean cash-box |
YELLOW (CENTER) Solid | Cash-box not seated or not present | Reseat the cash-box |
YELLOW (CENTER) 1 Flash | Poor acceptance | Clean the unit head |
YELLOW (CENTER) 2 Flashes | Jam in acceptor | Clear the jam from the head |
YELLOW (CENTER) 3 Flashes | Jam in cash-box | Remove the acceptor head, then clear jam in the cashbox |
YELLOW (CENTER) 4 Flashes RED (RIGHT) 4 Flashes | Cash-box cleaning required | Replace with a clean cash-box, Clean cash-box |
RED (RIGHT) Solid | Cash-box full | Replace with an empty cash-box |
RED (RIGHT) 1 Flash | Acceptor hardware fault | Replace the acceptor head with a programmed spare, contact support in case of warranty claim |
RED (RIGHT) 2 Flashes | Interface board hardware fault | Replace the interface board, contact support in case of warranty claim |
GREEN/YELLOW/RED (LEFT/CENTER/RIGHT) All solid/All Flash | Unprogrammed unit, Unit in bootloader, Failed acceptor update | Program unit - contact support team to get more information |
Troubleshooting:
1. Turn off the BATM!
2. Inspect the acceptor head.
POWER OFF THE ENTIRE BATM BEFORE REMOVING OR INSTALLING THE HEAD!
Slide the yellow piece forward to unlock the clamshell assembly.
Inspect for debris. Gently clean the path with compressed air.
If using a Recycler, additional paths should be inspected.
Try a spare acceptor head & to quickly & easily isolate the head as a possible problem.
Use the same model head (recycler to recycler, SCN to SCN etc).
3. Inspect the stacker box.
Check the gear assembly for paper jams:
Check that the pressure plate inside the stacker isn't jammed.
The pressure plate should move up/down freely.
Try a substitute spare stacker box.
4. Lastly, if the common solutions don’t help:
Check all your acceptor connections: Acceptor: Connection Checks
5. Still stuck?
Attach a picture of the BATM's Administration screen.
You may have to wait a few minutes for the acceptor data to register.
Please include a detailed description of any troubleshooting steps taken.
Describe the symptoms you are experiencing.
Attach a short video displaying the acceptor LEDs.