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This is a common problem and extremely simple to solve.
Thermal paper should be unrolled overhead from the top, as so:
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Update your software:
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Try a BATM printer test from the ADVANCED Administration screen:
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| Info |
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If the printer test passes, then please check your Custom Strings in Terminal Settings.
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...
| Tip |
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Perform a "self-test":
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"Paper Low" false errors:
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A loose or missing spindle cap can trigger intermittent & random “Paper Low” errors.
...
| Note |
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If you've lost your spindle cap and have access to a 3D printer, please: create a support ticket & request the STL file to conveniently print a replacement3D printing instructions for the Spidle Cap are provided below (bottom of this article). |
2. Check that the sensor cable has not been pulled out:
...
If improperly routed, a network (or other) cable may press against the paper roll (especially new rolls) when the door is closed. This is a can be a maddening issue - mind your clearance!
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EP800:
Try a self-test:
Check the printer's DIP switches are set properly:
Disconnect the printer from the BATM, and try another self-test.
If the problems persist, open a support ticket. Be sure to attach:
a short video demonstrating the problem.
a picture of your BATM3 Administration page:
...
3D print a replacement EP-802 spindle cap:
Recommended settings for printing is:
Reduce model size by 2%, for tight fit on the shaft!!!
Material with high yield strength (such as PETG).
Any layer height (use the one with best adhesion for your printer).
Perimeters 4-6 - or at least 1mm thick wall.
Bottom and top shell at least 0.7mm thick.
Infill between 50% to 100% grid (100% linear).
No supports or rafts needed.
Download the STL here:
View file name EP802_TM_zarazka.stl
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