The Android subsystem within the BATM performs the QR code recognition.
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Does your QR code
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have a proper border?
| Note |
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The Android system CANNOT "see" a QR code that is placed on a background without a differentiating color, i.e . the QR MUST HAVE A BORDER! |
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To manually focus your camera:
Enter the administration screen (if you still can):
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Select "CAMERA FOCUS".
The default is 20. Adjust the focus (if needed) to get a crystal clear QR code visible in the scanner window.
If you have tried these steps and cannot resolve the problem, contact support.