Bad connections between the acceptor & the BATM mainboard account for 99% of the acceptor problems you might encounter. This article describes what to look for.
Are any status LEDs illuminated on the acceptor head?
- YES: skip to Section B (data connections).
- NO: Proceed to Section A.
Section A: Power connections
This section describes bad connections causing power problems.
If any LED displays on the acceptor, skip to Section B (below).
1. Is the power supply LED on?
- NO, the LED is OFF: Proceed to Step 3.
- YES, the LED is ON: Proceed to Step 2.
2. Check the barrel connection:
Is it completely connected?
- YES, the barrel connector is connected properly. STOP. Please skip to Section C.
3. Check the power connection to the power supply.
4. Try another power source:
Remove power to the BATM.
Swap the power connector from another power supply to the acceptor power supply.
Reapply power.
Does the power supply LED light up now?
- NO: Create a Support Ticket to arrange for a replacement power supply.
- YES: Proceed to step 5 to check the power cable.
5. Check the internal power cable integrity.
BATMTwo: STOP! You cannot proceed further. Create a Support Ticket
The power cable used is a standard (European CE 7/7) computer/monitor power supply cord.
Swap a power cable from another internal device to confirm the cable is defective.
If the cable is indeed defective, please Create a Support Ticket to order a new cable.
6. Try another outlet in the internal power strip / distributor.
If another outlet works, you can safely use that, or:
Please Create a Support Ticket to order a power distribution strip.
Section B: Data Connections
1. Turn the BATM OFF.
DO NOT PROCEED UNLESS THE POWER HAS BEEN DISCONNECTED!
2. Check the DB9 connection at the mainboard.
Check that the screws are hand-tightened (not too tight!).
3. Check the EBDS connector.
The other end of the DB9 cable (step 2) leads to a EBDS connector near the acceptor assembly.
Check that the connector is completely together.
Check that the pins of the EBDS connector are all INDIVIDUALLY seated:
One bad pin is all it takes to cause your intermittent headache.
4. The EBDS connector cable ends at the acceptor assembly.
Move on to Section C.
Section C: the Acceptor Assembly:
The interface (I/F) board slides into a connector at the back of the assembly. It’s possible for the connector to work loose during environmental temperature or humidity changes, not to mention routine use & handling, and vibrations while shipping. Many times a bad connection can be tracked down here.
DO NOT PROCEED UNLESS THE POWER HAS BEEN DISCONNECTED!
The acceptor interface (I/F) board slides into an edge connector:
The edge connector is hardwired to the EBDS connector (described in Section B).
The acceptor head slides onto the I/F board contacts:
- If all contacts are good, and the problem persists, you will need to Create a Support Ticket
Please include:
pictures of all described connections,
a screenshot/picture of the BATM administration screen,
a short, small video (under 20mb) of the acceptor LED’s (10 seconds+),
a second video demonstrating the problem with the acceptor.