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If only one BATM is experiencing this symptom - and you operate multiple BATMs, please refer to this article instead:
Is your account locked? Unpaid invoices may trigger an automatic lock if they exceed certain thresholds. Please check that your GB account is current.
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If the Master service is stopped, then the cause is usually explained in the master log. |
Investigate the log
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If you can access the CAS GUI, you can view it there:
Navigate to: Log Viewer/Master Log
Click on "GO TO END OF FILE".
Look for errors. Try to reproduce the error, then refresh the log.
The Master Log contains communication notes between your server and BATMs and contains a great deal of troubleshooting information.
| Note |
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If the CAS GUI is also unavailable, then your admin service is down, and you most likely have a larger issue |
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. See: Admin Service Issues |
If you cannot access the CAS GUI:
Start the master service using this special command:
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sudo /batm/batm-manage fg master |
the master service will attempt to start - but it will display ALL messages onscreen - successes AND failures. Not all failures are unexpected or unwanted; they are merely reporting tools and the information is used for complex debugging.
Errors reported towards the end are the most relevant.
If the master service is started without the “fg" switch (using “start"), then the master log will be concatenated to any previous master log, and can be examined by typing:
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sudo cat /var/log/batm/master.log |
Finally, create a support ticket & submit the server logs for further investigation if you’re unable to decipher the mystery yourself.
Check your buy & sell rate sources:
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