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  • Try a hotspot or alternate temporary method of connection to enable a solid connection for any download that may be required by the BATM.

Troubleshooting

  1. Unpair your Terminal, see: TLS Errors

  2. Update your BATM’s firmware: Update Your BATM Firmware

  3. Examine your master log for errors associated with the relevant BATM.

    1. Search for the search number (e.g. BT123456).

  4. If your BATM cannot download a Skin file, you may see this error.

    1. Reset the Terminal’s Skin to DEFAULT.

Tip

We recommend you use Ethernet cabling to a hardline Internet source.

Relevant information:

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