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• We’ll need the dispenser status code (explained below), and

• an example of a failed transaction (RID/LID), and

• a screenshot of the yellow Terminal ADMINISTRATION screen.

  • See: View the ADMINISTRATION screen

If you operate your own Standalone CAS, we’ll We’ll also need:

• your Crash Logs, and

• your Server Logs.

• See: Send Sending Logs to Support

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FIRST - always update your Terminal firmware!

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There’s a status code indicator on the right side of the assembly. The codes are rarely needed, but this is how you you’ll find it. There will be a sequence displayed, we’ll need the entire sequence.

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