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When accessing CAS, you are permitted a limited number of login attempts before your user name will be blocked.

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Tip

If you use the GB Cloud, please create a support ticket and request that the ban be lifted.

  • Please include your Organization Name and User Name.

  • A reset link will be sent to your email, which will lift the ban and enable a new password entry.

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Code Block
sudo /batm/batm-manage resetunban-user USERNAME

  • Replace USERNAME with the actual username blocked.

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Note

Make sure to immediately re-enable 2FA and implement a strong password!

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Reference: batm-manage: the CAS CLI Toolkit

Troubleshooting:

Info

If 2FA repeatedly fails, the global clock used by Google Authenticator may be unsynchronized.

  • Try synchronizing Google Authenticator's clock.

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