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  1. Login to CAS,

  2. Navigate to the Terminal settings for the offending BATM,

  3. Click on "Events":

  4. Download the "CSV" log and attach it to a reply in your support email:

    Image RemovedImage Added

NOTE: Apple Mac’s may default to sending “.numbers” files.

We can not & will not open “Numbers” files. They are formatted files that may contain malware, and are a security risk. Support will not open formatted files (of any origin).

Please convert the “numbers” file to “CSV” (as described by Apple) before sending:

https://support.apple.com/guide/numbers/export-to-excel-or-another-file-format-tan3b922d4ad/mac#:~:text=Click%20Save%2C%20then%20type%20a,appended%20to%20the%20name%20automatically).

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More information:

Clearing the logs:

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