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Normally, any amount that fails is sent to your “Invalid Payments Address”. Under extraordinary circumstances, the coin may get “stuck” on your server - and this includes the GB Cloud.
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Always ensure that you maintain control of your Invalid Payments Address! |
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We recommend that you use a SELL Hot Wallet with a “no forward” option. Forwarding is a legacy component and now deprecated (and expensive). If you use a wallet with forwarding, the min/max fees that you set in Crypto Settings: SELL will then apply, and you’ll be charged 2 mining transaction fees.
Forwarding example:
The customer sends coin to a temporary wallet (in CAS).
The SELL is approved/completed, and
The coin is sent (forwarded) to your Exchange/Hot Wallet.
“No-forward” example:
The customer sends the coin to your Exchange/Hot Wallet directly,
The SELL is approved/completed.
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How do you access “stuck” coin?
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If you use the GB Cloud, please create a Support Ticket and describe the transaction. We’ll forward the coin to the wallet address you provide. |
If you operate your own Standalone CAS, then you You have a couple of CLI tools available to quickly fix the problem. These (and other) tools are described in detail here: batm-manage: the CAS CLI Toolkit
Run the “show balances” command to display any stuck amounts.
Use “send payment” to forward the coins to any wallet you desire.
Wait for the transaction to confirm.
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Common transaction errors, and possible solutions:
Error | Possible reasons |
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GETTING DEPOSIT ADDRESS |
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