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4. Try another power source:
Remove power to the BATM.
Swap the power connector from another power supply to the acceptor power supply.
Reapply power.
Does the power supply LED light up now?
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The other end of the DB9 cable (step 2) leads to a EBDS connector near the acceptor assembly.
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Check that the connector is completely together.
Check that the pins of the EBDS connector are all INDIVIDUALLY seated:
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One bad pin is all it takes to cause your intermittent headache.
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Section C: the Acceptor interface connection:
Recycler? Stop: this section does not apply (the board is not removable on Recyclers).
The interface (I/F) board slides into a connector at the back of the assembly. It’s possible for the connector to work loose during environmental temperature or humidity changes, not to mention routine use & handling, and vibrations while shipping. Many times a bad connection can be tracked down here.
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- If all contacts are good, and the problem persists, you will need to Create a Support Ticket
Please include:
pictures of all described connections,
a screenshot/picture of the BATM administration screen,
a short, small video (under 20mb) of the acceptor LED’s (10 seconds+),
a second video demonstrating the problem with the acceptor.