The acceptor will reject unauthorized banknotes (of course) - but any type of jam will also cause banknotes to be rejected. Common solutions are provided in this article.
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| Warning |
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ACCEPTOR SERIAL NUMBER MISMATCH Enter the BATM Administration Screen, and then exit out. This “error” is a security measure, intended to deter tampering with the acceptor electronics. |
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The chart on the pamphlet included with the accessories and documentation shipped with your BATM explains the ACCEPTOR LED diagnostic codes in more detail:
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LED status | Meaning | Actions/additional articles |
|---|---|---|
GREEN (LEFT) Solid | Normal - ready to accept | No action |
GREEN (LEFT) 1 Flash | Normal - standby | No action |
GREEN (LEFT) Solid YELLOW (CENTER) Solid | Normal - ready to accept, but cash-box cleaning recommended | Replace with a clean cash-box, Clean cash-box |
GREEN (LEFT) 1 Flash YELLOW (CENTER) 1 Flash | Normal - standby, but cash-box, cleaning recommended | Replace with a clean cash-box, Clean cash-box |
YELLOW (CENTER) Solid | Cash-box not seated or not present | Reseat the cash-box |
YELLOW (CENTER) 1 Flash | Poor acceptance | Clean the unit head |
YELLOW (CENTER) 2 Flashes | Jam in acceptor | Clear the jam from the head |
YELLOW (CENTER) 3 Flashes | Jam in cash-box | Remove the acceptor head, then clear jam in the cashbox |
YELLOW (CENTER) 4 Flashes RED (RIGHT) 4 Flashes | Cash-box cleaning required | Replace with a clean cash-box, Clean cash-box |
RED (RIGHT) Solid | Cash-box full | Replace with an empty cash-box |
RED (RIGHT) 1 Flash | Acceptor hardware fault | Replace the acceptor head with a programmed spare, contact support in case of warranty claim |
RED (RIGHT) 2 Flashes | Interface board hardware fault | Replace the interface board, contact support in case of warranty claim |
GREEN/YELLOW/RED (LEFT/CENTER/RIGHT) All solid/All Flash | Unprogrammed unit, Unit in bootloader, Failed acceptor update | Program unit - contact support team to get more information |
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