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Scam artists will occasionally attempt to defraud BATM Operators by various means involving a SELL. Don’t fall victim to high pressure tactics - we have implemented safeguards for your protection, but we can’t protect you from yourself. Always wait for SELL transactions to confirm.
The MINIMUM number of confirmations allowed is (1) one.
More information: The Mempool
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How failed SELLS are handled:
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Temporary wallets are created on your CAS server to verify each SELL. These wallet addresses will look foreign on the blockchain. Don’t fret - you haven’t been hacked.
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Low Fees
Fees are charged by miners to add your transaction to the blockchain.
If a SELL transaction is sent to you with a low fee, it may sit in the “mempool” until demand drops sufficiently. This can take weeks (or longer). The transaction will sit there until a miner accepts it.
https://generalbytes.atlassian.net/l/c/aBmr6imA
This is an excellent website for viewing the current mempool statistics: https://jochen-hoenicke.de/queue/#BTC,30d,weight
We recommend that you use a SELL Hot Wallet with a “no forward” option. Forwarding is a legacy component and now deprecated (and expensive). If you use a wallet with forwarding, the min/max fees that you set in Crypto Settings: SELL will then apply, and you’ll be charged 2 mining transaction fees.
Forwarding example:
The customer sends coin to a temporary wallet (in CAS).
The SELL is approved/completed, and
The coin is sent (forwarded) to your Exchange/Hot Wallet.
“No-forward” example:
The customer sends the coin to your Exchange/Hot Wallet directly,
The SELL is approved/completed.
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How do you access “stuck” coin?
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If you use the GB Cloud, please create a Support Ticket and describe the transaction. We’ll forward the coin to the wallet address you provide. |
If you operate your own Standalone CAS, then you have a couple CLI tools available to quickly fix the problem. These (and other) tools are described in detail here: batm-manage: the CAS CLI Toolkit
Run the “show balances” command to display any stuck amounts.
Use “send payment” to forward the coins to any wallet you desire.
Wait for the transaction to confirm.
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