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Please, help us

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- help you!

Note

If you are having a problem with a transaction, please contact the Operator. We manufacture & sell BATMs around the world, and have no control or information about transactions on BATMs at locations that are owned by local Operators.

  • For assistance in identifying the Operator of a BATM in your area, please visit CoinATMRadar.

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Note

Have you updated your BATM to the latest versionfirmware?

  • We’ll need you to confirm this in the Support Ticket. Please include it (i.e. 2020012020240801.11).

Note

If you're using your own CAS server, have you upgraded it Have you upgraded CAS to the latest version?

  • We’ll need you to confirm this in the Support Ticket. Please include it (i.e. 20240801. 2020012012).

Tip

Include pictures/screenshots as appropriate and wherever possible.

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Click this link to create a new support ticket in the portal.

  • Use the portal, or email us at: support@generalbytes.com

  • Our posted support hours can be found here.

  • We charge a monthly fee for priority assistance.

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