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Please, help us

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- help you!

Note

If you are having a problem with a transaction, please contact the Operator. We manufacture & sell BATMs around the world, and have no control or information about transactions on BATMs at locations that are owned by local Operators.

  • For assistance in identifying the Operator of a BATM in your area, please visit CoinATMRadar.

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Tip

Include pictures/screenshots as appropriate and wherever possible.

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Click this link to create a new support ticket in the portal.

  • Use the portal, or email us at: support@generalbytes.com

  • Our posted support hours can be found here.

  • We charge a monthly fee for priority assistance.

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