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We DO accept phone calls, and your support PIN can be located in your Partner account profile, as explained in these instructions: https://generalbytes.atlassian.net/l/cp/uNj8n0M8

NOTE: most support issues cannot be resolved over the phone. While we enjoy hearing from our customers, links, details & images are difficult to provide verbally!

• We will always need the BATM s/n, version, and server information.

• We cannot send you support documents over the phone.

• We cannot write out complex repair procedures over the phone.

• We cannot track or refer to your support history when it is unwritten.

• We cannot see what you see.

• You cannot see what we see.

• Our techs collaborate on issues, and we steer issues to the appropriate experts. We aren't all in one location, so we can't provide the best help over the phone.

Having said that mounthfulmouthful, sometimes a quick call is in order. Please don't hesitate!