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Note

Have you updated your BATM to the latest versionfirmware?

  • We’ll need you to confirm this in the Support Ticket. Please include it (i.e. 20240801. 2020012011).

Note

If you're using your own CAS server, have you upgraded it Have you upgraded CAS to the latest version?

  • We’ll need you to confirm this in the Support Ticket. Please include it (i.e. 20240801. 2020012012).

Tip

Include pictures/screenshots as appropriate and wherever possible.

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