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Make sure you understand what pairing before continuing troubleshooting by reading this article. |
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My terminal has version 20230801 and higher
Pairing steps
Deployment Scenario | Terminal state | Actions to take | Notes |
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Terminal is unpaired or never has been paired and terminal operates in Deployment Scenario A | Terminal was paired in past to this server and has VPN configuration already generated. |
| If terminal displays “VPN connection error” it means that you probably didn’t generate VPN configuration. |
Terminal operates in Deployment Scenario A | Terminalhasnever been paired to this server and doesn’t have VPN configuration generated yet. This case applies for example to new terminals that has been purchased. |
| If terminal displays “VPN connection error” it means that you probably didn’t generate VPN configuration. |
Terminal operates in Deployment Scenario B | Terminalhasnever been paired to this server. This case applies for example to new terminals that has been purchased. |
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Terminal operates in Deployment Scenario B | Terminal was paired in past to this server. |
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Unpairing steps
Deployment Scenario | Terminal state | Actions to take | Notes |
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Terminal operates in Deployment Scenario A | Terminal is paired and connected to VPN and master service |
| !!! This action should not be necessary. Only reason for unpair is when terminal is stolen or when server is changed !!! |
Terminal operates in Deployment Scenario B | Terminal is paired and connected to master service |
| !!! This action should not be necessary. Only reason for unpair is when terminal is stolen or when server is changed !!! |
My terminal has newer version than 20190130 but has older version then 20230801
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