Notification Policies
Staying on top of your business is important. You must setup notifications to receive timely feedback. These should be setup carefully to ensure an optimal customer experience.
Create a common notification policy, and assign it to every terminal - to stay notified.
Commonly used notifications:
Stacker Manipulation (is your cash being touched?)
Customer Enrolled (is a customer waiting for your approval?)
Transaction Failed (check your wallets / exchanges)
Notification Policy Dashboard
Quickly view a summary of existing policies, and test them with a single click.
 | View the Notification Policy. |
The easy way to replicate an existing policy for modification. | |
Remove the Policy. Button is hidden if the Policy is used by any Terminal. | |
Test it! Make sure it works as expected. |
Example Rule:
Notification Policy Details
Name*: a descriptive name for the Notification Policy.
Organization*: (admin only) select the affected Organization.
A Rule is a trigger, an event that you choose to get your attention:
See Notification Policy Rules (below) for details about each Rule.
Terminal Filter selects Terminal groups using tags:
For more information on setting Terminal Tags, see: https://generalbytes.atlassian.net/wiki/spaces/ESD/pages/963379262
Action: the result of the the event being triggered:
Available Actions:
Action | Notes |
|---|---|
Send email |
|
Send SMS | Always use a fully qualified target phone number
|
Send Telegram message | |
Voice call | Charges will apply. |
Call Webhook | For systems using registered extensions ONLY.
|
Send approval link by SMS | Customer Enrolled Rule only |
Send approval link by email | Customer Enrolled Rule only |
Send approval link by Telegram | Customer Enrolled Rule only |
Action Parameter:
Enter the actual phone number, email, or Telegram ID of the notification recipient.
Delete any unnecessary Actions. |
Add new Actions, or delete a secondary Rule:
You must have at least one Rule per Policy.
You must have at least one Action per Rule.
Create a new Notification Policy:
1. Click on “ADD RULE” to create a new rule (in addition to the existing rule(s)):
2. Set the Rule trigger:
3. Set the Parameters and Filters (if any):
4. Set the Action and Action Parameters:
5. Save the Rule:
Notification Policy Rules
Rule | Parameters (bold = required) | Notes |
|---|---|---|
Transaction Success |
| It’s good to know your BATM is doing what it’s supposed to do! |
Transaction Failed |
| Any Buy, Sell, or Withdraw transaction “fails” when it cannot be processed. There are a few reasons that this can occur; invalid data (e.g. bad configuration), amount is not calculated due to rate source unavailability, wallet or exchange has insufficient coin or fiat. |
Wallet Crypto Balance Low |
| Restock your hot wallet! |
Exchange Crypto Balance Low |
| Increase the available coin at your Exchange. |
Cash High |
| more cash = more risk; clear it out regularly |
Customer Enrolled |
| AML/KYC Event: a customer has submitted his/her identity documents & is awaiting your approval. |
Store Order Prepared | n/a | Currently unsupported. |
Store Order Paid | n/a | Currently unsupported. |
POS Order Prepared | n/a | Currently unsupported. |
POS Order Paid | n/a | Currently unsupported. |
Terminal Offline X Minutes |
| Terminal has been offline for the [parameters] time.
|
Terminal Online Again |
| Terminal has regained a connection to CAS. |
Stacker Manipulation |
| Stacker/cashbox has been pulled. |
Terminal Errors |
| Terminal is “out of order” with any of these problems:
|
Transaction Cash Limit Reached |
| Your customer has reached their upper limit permitted for that Identity. |
Cash Low |
| Dispensers are getting low on total fiat on hand; this may result in lost “Sells”. |
Cashbox Banknote Count High |
|
|
Cashbox Banknote Count Low |
|
|
Invalid Payment Received |
| You have a SELL problem. Your customer sent you a payment that wasn’t quite right. |
Balance Cleared |
| A transaction was started but not finished. After a 10 minute delay, the BATM automatically auto-completes the transaction & “clears” the balance to permit another transaction. |
Transaction Supply Limit Reached |
| Your customer has reached their upper limit permitted for that Identity. |
Recycler Cash Low |
|
|
Short Counters Cleared |
| The cashbox has been emptied. |
Rate Source Not Available | Your Rate Source is offline.
| |
Short Counters Cleared | Cash has been cleared from the machine by an attendant. | |
Watchlist Scan Ban |
| A transaction score violation has occurred.
|
Photo Printed |
| for use with Photokiosks only
|
Exchange Fiat Balance Low |
| Increase the available funds at your Exchange. |
Stacker Out For X minutes |
| Used when the Stacker Manipulation rule has driven you absolutely insane. |
Door Sensor |
| The BATM door has been opened. |
Stacker Out Outside Opening Hours |
| Relies on: |
Transaction scoring provider flagged a transaction or an address |
| Transaction Scoring trigger.
CipherTrace scored the transaction = 10 and the transaction was blocked. |
Transaction scoring provider flagged a transaction or an address as suspicious but not with a score high enough to be blocked |
| Transaction Scoring trigger.
CipherTrace scored the transaction = 9 and the transaction was permitted. |
QR-Code sticker detected |
| The security feature must first be enabled.
|
Alarm Status |
| For use with BATM alarms.
|
Alarm Triggered |
| For use with BATM alarms.
|
Alarm PIN Accepted |
| For use with BATM alarms.
|
Alarm PIN Not Accepted |
| For use with BATM alarms.
|
Terminal rejected due to wrong IP address |
| When IP Whitelist Enabled is active.
|
Dispenser Cassette Manipulation |
| Fires when a dispenser cassette is ejected. |
Dispenser Initialization Failed |
| Triggered when a dispenser problem is detected during dispenser activity. |
Acceptor acceptance problem |
| Fires when the acceptor rejects a banknote 3 consecutive times. |
Machine inactivity |
| Your BATM hasn’t been used in 2 days! |
Transaction attempts reached |
| Triggered after a customer initiates (then abandons) a transaction - 3 consecutive times. |
Cashback Created |
| A cashback has been sent to a customer. |
Organization Invoice Created |
|
|
Cash Collection Missed |
| A scheduled cash collection didn’t occur. |
Possible Fraud |
| The BATM senses that a door is open and a transaction was attempted.
|
Blacklisted Address Used |
| A blacklisted wallet address was presented at the BATM. |
Watched identity performed transaction |
| An Identity (marked to be “watched”) conducted a transaction. |
Lifetime identity volume reached |
|
|
Customer Agreed to Marketing Opt-in |
|
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Wallet Crypto Balance Too High |
|
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Exchange Crypto Balance Too High |
|
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Travel Rule transaction submission failed |
|
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Verification Provider Registration Approved |
|
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Verification Provider Registration Declined |
|
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Identity created |
|
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Dispenser banknote count set |
|
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Acceptor is not detected |
|
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Acceptor disconnected |
|
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Terminal Paired |
| A Terminal has been approved/paired for connection to CAS. |
Cash Collection created |
| Sends information about a cash collection, including:
|
Organization Invoice Created |
|
|
Organization Locked |
|
|
Queued Transactions Failed |
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