BATMTwo Stand QPay Q5000 Card Reader Upgrade Kit
Introduction
This article will describe the installation of the QPay Q5000 card reader on the BATMTwo [Classic or Printer] stand.
Tools and equipment are not supplied.
Be sure to read this article carefully before starting.
Overview
The upgrade consists of a mounting box designed for the Q5000 card reader, an optional RT220 barcode reader, a drill template, and basic mounting fasteners.
QPay Q5000: https://www.generalbytes.com/en/qpay-pos-q5000-card-reader
Upgrade Kit: https://www.generalbytes.com/en/upgrade-kit-for-q5000-qr-reader-standard-stand
Assemble the Kit
The Q5000 has a number code on the back. While this code is not technically required for configuration, we recommend that you note the number installed in each terminal for future reference. Once the installation is complete, the code will no longer be visible.
1. Insert the Q5000 into the rubber bracket as illustrated:
Orders from GB always include the shown rubber mounting spacer.
The mounting spacer is only supplied by QPay upon request.
Request it from QPay if placing your Q5000 order directly with QPay.
2. Remove the RT220 (skip: if you did not purchase the barcode reader):
If you purchased the optional RT220, you will need to remove it to mount the Q5000.
The QR reader holder must be removed to gain access to the Q5000 mounting screws.
The RT220 was installed by manufacturing during QA and will normally be relatively loose.
Use a 7 mm socket.
Remove the two M4 nuts.
Reuse the same nuts in Step 5 (below).
3. Attach the card reader to the upgrade box.
Locate the 4 supplied M3x8 screws and serrated washers.
A spare screw & matching washer is included in the kit.
Fasten the reader to the box with the 4 screws.
Do not tighten them individually. Instead, insert all the screws first (starting with the bottom one), then tighten them all evenly.
Use only gentle torque when tightening the screws, as the reader nuts are embedded in plastic.
The Q5000 only needs to be snug. Overtightening will damage the reader, e.g.
4. Connect the Q5000 power:
Connect the power cable to the Q5000 before reinstalling the RT220.
Access will be limited after the RT220 barcode reader is reinstalled.
5. Reinstall the RT220 barcode reader (if removed in Step 2):
Place the RT220 holder with the barcode reader back into the bracket.
The 2 screw heads (which hold the RT220 in the bracket) should face outward to properly orient the barcode reader.
Use the same two M4 nuts from Step 2 to secure the RT220 bracket.
Do not overtighten.
6. Connect the USB data cable:
Both the power and USB cable should be connected at this point.
Mount the Kit to the Stand
DISCONNECT THE POWER before performing any maintenance on the BATM!
1. Prepare the template.
Retrieve the drilling template from the package (or print the PDF/DWG file yourself) and verify that the scaling is correct. Use a ruler to verify the printed dimensions (for example, 110mm on the template should measure out to precisely 110mm on the ruler).
Place the template onto the stand to be upgraded.
Align it using the top and right edges of the stand while looking perpendicular to the front face.
When you are satisfied with the placement, temporarily secure the template with tape.
2. Mark the drill locations.
Use a center punch to mark the center location of all five holes.
After confirming the marked centers, remove the template so that it does not interfere with drilling.
3. Drill the mounting holes.
Double-check your marks; drill pilot holes with a smaller bit and compare them with the template using a flashlight from inside. Drill the holes to 6mm when you’re certain they align properly.
For larger holes, we recommend using a step bit.
Use a vacuum to minimize the spread of sharp metal chips around your workspace.
WARNING: drilling into sheet metal carries an increased risk of drill kickback.
WARNING: deburr all sharp edges to prevent cable damage and personal injury. A countersink cutter can be used to deburr sharp edges of small holes.
4. Run the cables.
Push the cables through the large hole.
TIP: Label the USB cables coming from the Q5000 card reader to quickly & easily identify each one.
All terminate in USB-A plugs but they must be connected to specific internal ports.
Q5000 data
Q5000 power
RT220 data
5. Mount the Kit to the Stand.
Place the upgrade box on the stand, align it, ensure no cable is pinched, and secure it from inside using four M4 hex nuts with captive conical spring washers. We recommend you use an open-ended or box-end wrench (7 mm) to tighten them.
6. Route the cables into the BATM.
Remove the cable fixing plates from 1) the top face of the stand and 2) from inside the BATM.
Both are secured with 7mm serrated nuts.
The plates may be missing if they were not reinstalled after initial assembly.
They are a security feature and should be in place if they were previously removed.
Route the cables from the stand into the BATM head.
7. Connect the cables internally.
Connect the card reader data cable and the (optional) RT220 to the motherboard.
The suggested ports are recommended for consistency; however, any available port should work.
Connect the card reader power cable to the power adapter.
The power adapter is supplied with the card reader.
An additional socket may need to be added inside the BATM head (not included). See: Adding another outlet
8. Reinstall the cable fixing plates.
Reinstall and tighten the cable fixing plates on both the stand and the head.
9. Reconnect the main power cable(s).
Configure the software
Generic/common SW setup: https://generalbytes.atlassian.net/wiki/x/EoBl3Q
Installation is complete.
Common Issues and Solutions
Common issues and their possible hardware-related causes:
Card reader does not power on?
The power cable must be plugged into the USB power block.
One cable is for power only. It must be plugged into the power block.
Do not use the power from the AKAREL port, which may damage the AKAREL and/or the Q5000.
BATM does not recognize the card reader (or barcode reader)?
Try connecting the data cable to a different (known-good) USB port on the AKAREL.
For example, temporarily disconnect the (working) fingerprint reader to test that port.
The Q5000 card reader data cable must be plugged into the AKAREL.
The RT220 barcode reader data cable must be plugged into the AKAREL.
Adding another outlet
Purchase a power splitter.
Attach at one of the 2 A/C feeds from the shurter filter.
Convert it to the proper type.