When accessing CAS, you are permitted a limited number of login attempts before your browser's IP address will be locked out ("banned").

The login credentials include:

If you use LastPass or another online password storage utility, it may attempt to log you in automatically with an old 2FA. This will fail, and you'll exceed the threshold resulting in your IP being banned - without any effort on your part!

Failing to correctly enter all 3 credentials 5 times will result in a ban:

note

Password requirements:

  • 12+ characters,

  • includes at least one digit,

  • includes at least one special character,

  • includes at least one lowercase + one uppercase characters.

Password requirements:

  • 12+ characters,

  • includes at least one digit,

  • includes at least one special character,

  • includes at least one lowercase + one uppercase characters.

Solution 1: GUI

Contact a CAS administrator to reset your password.

Solution 2: CLI

First, determine your browser's IP address by visiting:

https://whatismyip.com

Login to the CAS CLI, and type:

sudo /batm/batm-manage unban-ip 123.456.789.1

CAS should report success, and you may login to the GUI again.

Make sure to immediately re-enable 2FA and implement a strong password!


Reference: batm-manage: the CAS CLI Toolkit

Troubleshooting:

If 2FA repeatedly fails, the global clock used by Google Authenticator may be unsynchronized.

  • Try synchronizing Google Authenticator's clock.