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Charles Wernicke

Charles Wernicke

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  • This is a common problem and extremely simple to solve.

  • Thermal paper should be unrolled overhead from the top, as so:

    Image Removed

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Update your software:

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  • If the printer test fails, then you need to check the printer itself. 

  • We have 2 types of printers deployed. Note the model (EP800 -or- EP802).

  • EP802 is the current modelmodel used in all current BATMs that feature a printer.

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Info

If the printer test passes, then please check your Custom Strings in Terminal Settings.

  • Corrupt or malformed Custom Strings can cause the affected tickets to fail.

  • Try using simple strings (e.g. “Printer test”) for the affected ticket type temporarily.

  • If a simple string works, then add new fields one at a time until you locate the problem.

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This is the Epson EP802 printer:

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