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| Note |
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IF YOUR BATMs ARE OFFLINE, please pay the invoice and create a new support ticket. Note your payment, identify your Organization, and request that your system be unlocked. |
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To pay the invoice, you must login to your GB
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Partner account at:
https://partner.generalbytes.com
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If you've lost your login credentials, please open a new support ticket and request a password reset. Be sure to include your login name or Organization.
Navigate to Billing > Invoices Awaiting Payment:
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Unpaid invoices will be listed under "Invoices Awaiting Payment".
View an Invoice:
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If you choose to pay with Bitcoin, send the precise amount within 30 minutes:
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Pay THE EXACT AMOUNT in BTC - do not pay one Satoshi more or less!
Payments over/under will FAIL with the automated system.
Ensure the payment is now listed under "Invoices Paid".
Create a new support ticket immediately if the payment fails for any reason.
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If you choose to pay using the Lightning Network:
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Sending BTC using the Lightning Network is faster & much cheaper for multiple transactions. Mining fees are trivial compared to regular Bitcoin.
The easiest & most cost-effective app we feel confident to recommend is the Wallet of Satoshi.
Available for both Android & Apple, see: https://www.walletofsatoshi.com/
Non-custodial wallet (you don’t own the keys) but it’s super-simple to use.
Phoenix is a non-custodial (half-custodial?) wallet app which will open a channel for you (if needed).
See: https://phoenix.acinq.co/
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