Problem:
| Warning |
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The message “Server is not Reachable” is displayed on your BATM.
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| Tip |
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We recommend Ethernet in areas that have weak or unstable Internet access. Some WiFi routers just aren’t up to the task. A strong WiFi signal doesn’t mean a stable connection. A microwave oven or various electronics may generate spurious signals that disrupt the connection - and cause this error. Ethernet overcomes this weakness. |
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Solutions:
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Ensure that you
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are connected to a local router.
Configure Wi-Fi, or better yet - : connect using an Ethernet cable.
Confirm that an IP is assigned in your Administration screen.
| Note |
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A consistent & reliable Internet connection is required for the BATM to operate.
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Confirm that your router can access the Internet.
Connect your phone or a laptop computer to the router & test access.
Ethernet: ensure your router is NOT set to rate auto-negotiation.
| Tip |
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Try temporarily connecting your BATM to your cell phone hotspot to quickly test the BATMdetermine if your BATM’s connection is the culprit. |
| Tip |
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if you implement a cellular router (i.e. OptConnect), try power-cycling the modem.
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| Warning |
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DDoS attacks can cause sudden disconnections & periodic interruptions. Phone carriers (cell towers) and broadband providers are NOT 100% reliable. Internet attacks can (and will) affect your connection and cause intermittent & periodic disruptions. Be sure to check (with your provider) that your service is actually available & not a current target of these attacks. |
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Disable unused Wi-Fi connections.
| Note |
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“Forget” all Wi-Fi wifi connections that aren’t used!
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Finally, check that the Server IP is properly set.
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