Page Comparison

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1. Is your GB Operator account in good standing? Each SMS costs only a trivial amount, but for obvious reasons GB must seek reimbursement for the credit we extend. When your account is suspended, your SMS access will be blocked (amongst other services).

   1. Check your account: https://generalbytes.atlassian.net/l/c/zd9o1R4b

   2. then contact Support to resume service: https://www.generalbytes.com/en/support

2. Is Twilio (or Nexmo) experiencing outages? Check their API status:

   1. Twilio: https://status.twilio.com/

   2. Nexmo (now: Vonage): https://api.vonagestatus.com/

3. Is the target phone capable of receiving SMS messages?

   1. Seems obvious, but a test SMS would eliminate it as a possibility.

   2. Are other phones receiving SMS' as expected? It’s the number (or their carrier)!

4. Have you recently changed your Twilio or Nexmo account settings? Something may be amiss there.

   1. Try using the GB default settings to eliminate it as a possibility.

5. If you have your own custom Twilio (or Nexmo) account, is it active?

   1. Check your Twilio/Nexmo account status.

   2. More info about Twilio accounts here: https://generalbytes.atlassian.net/l/c/MSCSaHCT

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